At Netose, we understand that circumstances may arise where you need to cancel an order. We strive to accommodate cancellations whenever possible. Please review our cancellation policy below for details:

1. Cancellation Eligibility:

   • Orders can be cancelled 12 hours of placing it.
   • Once an order has been processed for shipment, it cannot be canceled.

2. Cancellation Process:

   • To request a cancellation, please contact us as soon as possible after placing your order.
   • We will make every effort to accommodate your cancellation request if the order has not yet been processed.
   • If the order has already been processed for shipment, we will not be able to cancel it.

3. Refund for Cancelled Orders:

   • If your order is successfully canceled before processing, we will issue a refund to the original payment method used for the purchase.
   • Refunds for canceled orders will be processed within a reasonable timeframe.

4. Exclusions:

   • Once an order has been processed for shipment, it cannot be canceled.
   • Orders for customized, sale items, or gift cards cannot be canceled.

5. Contact Us:

   • If you need to cancel an order or have any questions about our cancellation policy, please contact us at:
     • Email: Contactus@netose.in